Are you still buying car floor mats without after-sales service personnel to solve the problem for you?

Are you still buying car floor mats without after-sales service personnel to solve the problem for you?

 

Dear friends:

 

We are very grateful that you choose and trust our car floor mats and car trunk mat products in our KELCSEECS store. In order to address the after-sales questions and concerns you may encounter, we provide answers to some frequently asked questions below, hoping to help you better understand our services.

 

1. Return Policy

Is it possible to return the product?

Yes, we offer returns. If you are dissatisfied with the purchased car mats or have any quality problems, please contact us within 7 days of receiving the product and provide relevant order information. We will process your return request as soon as possible.

 

What are the return conditions?

In order to qualify for a return, the following requirements must be met:

 

Items must be in original condition without any artificial damage or stains.

All labels and packaging must be intact.

A valid reason for return must be provided and detailed in the return request.

How to return an item?

Please contact us through our customer service channels (phone/email) with your return needs. We will guide you through the return process, and provide the return address and related precautions.

 

2. Quality problems and warranty

 

What should I do if there is a quality problem with my car floor mat?

 

If there are any quality problems with the car mats you purchased, please contact our after-sales team immediately. Please provide relevant order information and a detailed description of the problem, and we will arrange a solution as soon as possible.

 

Is there a warranty period?

 

Yes, we provide a certain warranty period for each new purchase of car floor mats. The specific warranty period varies from product to product, please check the product details or confirm with our customer service staff when purchasing. The warranty period is effective from the date you receive the merchandise.

 

How to enjoy warranty service?

 

If you need to enjoy the warranty service, please contact us through our after-sales channel (phone/email) with relevant order information and a detailed description of the problem. Our after-sales team will assess the situation and guide you on the next steps.

 

3. Customer support

 

How to contact your customer service team?

Our customer service team is here to help you. You can contact us by:

 

Tel: 13355000577

Email: [email protected]

Live chat: Communicate with our customer service staff through the live chat tool on our official website.

What is the after-sales service time?

 

Our customer service team will be available Monday to Saturday during working days: 8.30am-5.30pm

 

Hope the above answers are helpful to you. If you have further questions or need more details, please feel free to contact us. We will wholeheartedly provide you with high-quality after-sales service to ensure that you are satisfied with our products and services!

 

Thanks! wish you a happy life!